Privacy Policy
At LA Plumbing Ltd, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website or our plumbing services, you agree to the practices outlined below.
1. Information We Collect
We collect personal information to help us deliver reliable plumbing services. This may include:
Personal Details
Full name
Contact number
Email address
Home or business address
Location information (for site visits)
Service & Transaction Information
Job details and service history
Billing and payment information
Photos or notes taken by our team while assessing your plumbing issues
Website Data
When you visit our website, we may collect:
Device information
Browser type
IP address
Pages visited and interactions on the site
This helps us improve our website performance and user experience.
2. How We Use Your Information
We use the information you provide to:
Deliver the plumbing services you requested
Contact you about bookings, schedules, delays, or follow-up maintenance
Prepare invoices, quotes, and service reports
Improve our services through feedback and job records
Maintain safety and accuracy when assigning staff or contractors
Communicate important updates about your service or our business
Meet legal and regulatory requirements (e.g., billing documentation)
We only collect information that is relevant and necessary for completing your job effectively.
3. Sharing Your Information
We treat your personal information with care. We may share it only when needed:
With our staff and technicians who require the information to complete your job
With trusted third-party contractors or suppliers assisting with parts, equipment, or specialist work
With accounting or invoicing systems used to manage bookings and billing
With authorities if required by law, such as for insurance claims or safety investigations
We do not sell or share your information for marketing purposes.
4. How We Store and Protect Your Information
Your information is stored securely within our booking and invoicing platform, “Fergus.”
We take reasonable steps to protect your data by:
Limiting access to authorised staff only
Using secure systems for storage and backups
Following industry-standard data protection practices
We keep your information only as long as necessary for service records, legal compliance, and customer support.
5. Your Rights
You have full control over your personal information. You may:
Request a copy of any information we hold about you
Ask us to correct any inaccurate or incomplete details
Withdraw optional information at any time
Request deletion, where legally possible
If you choose not to provide essential details (such as your name, contact number, or job location), we may not be able to complete the services you requested.
6. Cookies and Website Technology
Our website may use cookies and analytics tools to:
Improve website performance
Understand user behaviour
Monitor security and technical issues
You can disable cookies in your browser settings if you prefer.
7. Updates to This Policy
We may update this Privacy Policy occasionally to reflect improvements in our processes, technology, or legal requirements. The latest version will always be posted on this page.
8. Contact Us
If you have any questions, concerns, or requests regarding your personal information, you may contact us at:
Email: admin@laplumbingltd.co.nz
Phone: 021 169 4957
Address: Based in East Auckland, serving the wider Auckland region
We are happy to assist you with any privacy-related inquiries.